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1800MD website

1.800MD

Website Design / Web App

1

Background

Around the clock medical advice. 

1800MD provides access to various tools that appeal to large group insurance providers. Their core service, Telemedicine, grants doctors direct access to patients through telephone, email and video-chat. They also provide discounts for prescriptions and various other medical needs. They operate business to business, connecting insurance providers and doctors.

1800MD-Telephone Doc

Understanding Big Picture:

Increase the features available to 1.800MD partners by developing a new member portal, by integrating third-party data and by revamping the marketing website. 

2

Challenges & Objectives

Member Services Portal

Secure Data Importing and Exporting

Integrate APIs to Expand Services

Revamp Marketing Website

Next Steps:

Greenstone assigned a website team and a backend team. We worked with 1.800MD to establish clear strategic tasks needed for a fast and effective launch.

Member Portal

Develop a Member Services Portal

Integrate with Company API
Our backend developers integrated the 1800MD API into their third party service providers to enable seamless telemedicine services within the web application system.

Customize Group Member Portal
We implemented customizable portal designs that allow individual groups and partners to white label the client login experience.

Third Party Services
We added linking functionality to third party services to give users the ability to find prescription discounts and pharmacy services.

User Error Tracking
Greenstone provides analysis and diagnostic tools for user errors and monitoring.

Data Search and Capture
We developed the functionality to gather user health history and integrated it with a third party service for logically and securely storing the information.

Data Import for Admins

Secure Data Importing and Exporting

Bulk Import
Imported more than 100,000 users’ information from excel into the web application. We also developed a bulk update functionality for large groups.

Share and Invite
Developed the functionality for users to sign up and create their account with an strategic invitation process.

Data Migration
Extracted and packaged the data from the previous services portal into the newly developed web portal. 

Integrate APIs to Expand Services

New and Expanded Data Integration
Set up centralized and expanded services for members through third party API integrations that were unavailable on the previous platform.

Reporting Services
Set up a download option for data and usage reports.

Scalable Third-Party Access
In order to handle on-demand requests for third party integrations, the team created a quick process to expedite integrating any new data.

Revamp Marketing Website

Front End Design Implementation
The in-house design team provided Greenstone with the web design templates, we implemented the design in a WordPress framework nearly 100% to spec.

Optimized Workflow
Greenstone develops with a WordPress framework that enabled 1800MD to quickly and correctly update their website for speedy and automated workflow.

Mobile-Ready
Using a grid framework, the website's design was translated to be mobile and tablet responsive, using customized code when needed to adapt to special screen sizes.

User Experience
With light animations and bold "call-to-actions", the revamped website makes on-boarding with 1800MD a breeze. 1800MD reported higher conversions and higher satisfaction for their partners using the new website. 

Putting it all together:

With an upgraded customer portal, an increase in data integration capacity, and with a new website, 1800MD launched in early 2017 with a better service to their clients. 

3

Web DESIGN

1800MD devices
1800MD Web Design
4

THE RESULTS

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100% Uptime for Website

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99% Uptime for Web Application

No speed issues with over 100k users

"Greenstone Media has been an amazing partner in the management of our hosting services and web site.  They approach each new project and request for adjustment with our true best interest in mind. For example, upon reviewing the hosting configuration set up by an alternate vendor for parkridgehealth.org, Greenstone was able to reduce our hosting fee by half, saving us $400 monthly or $4,800 annually.  Also, the service level of this company is phenomenal!!!!!  Greenstone responds to and resolves our many requests within 24 to 48 hours of communication and keeps us informed every step of the way.  Greenstone is your best bet for web services in Western North Carolina."

Jennifer Roberts

Park Ridge Hospital

"We hired Greenstone Media to develop an integrated website and online report center. We found them to be professional, creative, efficient, and reliable. I would definitely use them again!"

Rhonda Harper

Penrose Senior Care Auditors

"We loved working with the creative talents of Greenstone Agency and Nathan Silsbee in re-design of our Bend of Ivy Lodge website! Greenstone was knowledgeable, creative and responsive. Our website launch was successful, tested and on-time. Thanks Nathan and Greenstone!"

Susan Walters

Bend of Ivy Lodge

“Working with Greenstone Media has been easier then I could have ever anticipated. Branding was quite daunting for me and I was struggling in developing an image and website to define my company. I knew what type of style I wanted but couldn’t communicate an actual image to build from. I was smitten with the first creative provided to me and couldn’t believe how well my vague desires had been illustrated in a logo. I was also thankful that my minor edits were welcomed and encouraged to insure complete satisfaction. Greenstone is an approachable “one stop shop” for my creative and website needs that I am delighted to have a working relationship with.”

Alisia Parrott

Everyday Gourmet Catering

"Chase and the Greenstone Team did an outstanding job. He is extremely responsive and always put our best interests first. In our opinion Chase has proven himself to be completely honest and has the highest integrity"

Ray Garruto

REEL EZ Boat Cover