Best Logistics Group

Customer Portal & Mobile App

Increased connectivity saved 22 hours a week

Heightened attention to close more large sales

BACKGROUND

Best Logistics helps companies that aren't content with their current shipping strategy. They do this by providing reliable, cost-effective shipping. This way, companies can provide the best customer service and keep growing their business.

BUSINESS CHALLENGE:

Best Logistics's previous solution for placing orders was time intensive and required too much work for their staff. They needed a new online portal that made it simpler for customers to ship.

THE SOLUTION:

Greenstone implemented a new online portal with an order form, customizable data tables, and real-time tracking of truck GPS and status. The portal allows Best Logistics customers to ship freight, in real-time, anywhere in the USA. The e-commerce aspects allow customers to easily place orders when they need to ship freight.

RESULT:

This helped them to reduce time on the phone and for their clients to place orders 24-7 with confidence. The increased connectivity helped save 22 hours a week and closed some large sales with clients who needed more insight into the process.

"Our user base has doubled since working with them, and with the new initiatives we're launching we anticipate triple-digit growth again next year."
Andrew Jacobson
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