GreenstoneMedia
In today’s enrollment landscape, Google Ads should be one of the most reliable channels for generating qualified inquiries. Students are actively searching for programs, career transitions, and degree options — and paid search gives universities direct access to that demand.
But here’s the problem: Most institutions are wasting tens of thousands of dollars on Google Ads every year without realizing it.
The issue isn’t that Google Ads don’t work. The issue is that universities frequently approach campaigns with the wrong structure, poor targeting, diluted messaging, and incomplete tracking, and just assume the platform simply isn’t right for them.
At Greenstone Media, we’ve audited many higher-ed ad accounts through our Enrollment Growth Roadmap, and the patterns are nearly identical.
Below, we break down the most common Google Ads mistakes universities make — plus actionable tips to fix them and start turning more clicks into enrollments.
Mistake 1. Running Broad, Disorganized Campaigns (and Relying Too Heavily on Branded Search)
This is one of the most consistent issues we see. Most universities set up their campaigns around branded terms or broad degree categories. And, while that can work to an extent, the results are often lacking. Do any of these sound familiar to you?
- Ads that don’t match search intent
- Wasted spend on unqualified traffic
- Difficulty identifying what’s actually working
If so, it’s probably time to reevaluate your campaigns. Here’s what we suggest: Build tightly themed campaigns around specific programs and intents.
Instead of running a catch-all “Undergraduate Programs” campaign, create focused ad groups such as:
- “Online MBA program”
- “Nursing prerequisites online”
- “Cybersecurity certificate for beginners”
- “Fast-track teacher certification”
Granularity improves Quality Score, can reduce cost per click, and significantly increases conversion rates because you’re speaking directly to the searcher’s goal. Your audience may become smaller, but more of them will likely engage, making every dollar spent more effective. It’s less about casting a wide net to get the most clicks and more about creating a targeted funnel so you pay for the right people to see your ads and click.
Why Branded Search Creates a False Sense of Success
At first glance, branded campaigns often look like a win with their potential for high clickthrough rates, low cost per click, and strong conversion rates. But those metrics can be dangerously misleading. Branded searches come from people who already know your institution and, in many cases, they would have found you organically even without an ad.
This means branded search captures demand, but doesn’t actually create it. Branded keywords help protect your name from competitors bidding on it, but they do not expand awareness or introduce your programs to new students.
If most of your budget goes toward branded clicks:
- you’re paying for traffic you likely would have earned anyway
- you’re not reaching undecided prospects who are still exploring options
- your inquiry pipeline plateaus because you’re fishing in the same pond
For institutions facing enrollment pressure, this is a major growth limitation.
The fix? If you use branded search, don’t make it the foundation of your strategy, but do use it strategically.
A healthy Google Ads structure includes:
- Tightly themed program-level campaigns built around search intent
- Non-branded keywords that target students who haven’t chosen a school yet
- Branded campaigns used defensively and monitored closely for efficiency
Non-branded searches typically represent students still making decisions, and winning here can drive new enrollments!
Mistake 2. Ignoring the Middle of the Funnel
A huge mistake universities (and many organizations, for that matter) make is assuming that anyone clicking an ad is immediately ready to apply. But prospective students often need time to research, reassurance about outcomes, and clarity around cost, flexibility, and support services before they’re ready to make a decision.
As you’ve probably seen us say before, most people don’t go on a first date and make a proposal of marriage right away. People need time to get to know each other and build a trusting relationship. Consider this when strategizing your campaigns. Are you assuming everyone is ready to make a commitment right away and (perhaps inadvertently) leaving out all the others who aren’t quite ready for that, but may be with little more encouragement and time?
Here’s what we suggest: Layer in lead-nurturing assets.
Instead of giving them only one option (Apply Today) and losing out on potentially 80% or more of your prospects, provide other avenues to engage with you, learn about what makes you the best fit for them, and build trust. Use Google Ads not only to drive applications but also to promote:
- Helpful guides
- Program comparison checklists
- Financial aid resources
- Career outlook content
These middle-of-funnel offers can dramatically increase inquiry volume and warm up students who would never convert on a first click. Not only do they offer more information and tools that are helpful to your audience, but they also create a reciprocal relationship.
“When someone does us a favor, gives us a gift, or extends a kindness, it triggers an almost instinctual need to return the gesture,” says Bastian Mortiz in the article The Psychology of Reciprocity: Strategies to Leverage Reciprocity in Business. The use of lead-generating assets helps you build a relationship with your prospective students by encouraging them to continue to engage.
Mistake 3. Missing or Broken Conversion Tracking
This is one of the most frustrating issues we see during Roadmap audits, and we see it with Meta Ads campaigns too. It isn’t just about improper UTM tagging or not using tracking pixels – it’s also about having the right systems in place.
If your marketing team isn’t regularly tracking conversions, how do you know what campaigns are working and which aren’t? If your internal marketing and admissions teams aren’t collaborating to provide clear data insights, how will you or your marketing partner know if the leads that are coming in are the right people?
If you…
- track only form fills
- don’t track phone calls (or only track the quantity and not quality of the calls)
- hardly ever get reports from Admissions
- have broken or missing tags, or duplicate tracking
- fail to attribute conversions back to specific keywords, campaigns, or asset
…you won’t have accurate data, and you can’t make smart optimization decisions.
To avoid this, implement full-funnel, accurate measurement. Make sure you have all of the right people involved, and systems in place to track the quantity and quality of form submissions, phone calls, program brochure downloads, event registrations, applications and admissions, as well as tracking micro-conversions (scroll depth, time on page, button clicks) on landing pages wherever possible for added context.
We’ve seen that when institutions start tracking correctly, they often discover that the campaigns they thought were “underperforming” were actually their strongest sources of enrollment-ready leads, and the campaigns that appeared to perform well, were delivering low-quality leads. These insights will allow you to make strategic decisions that help boost your top-performing campaigns for even more ROI, and make the necessary changes to the others so they start performing well.
Mistake 4. Sending Paid Traffic to Slow, Confusing, or Generic Pages
A high-performing Google Ads campaign (or any campaign for that matter) can’t overcome a low-performing landing page experience.
Think of it this way: If you’ve seen eye-catching billboards for a local store that’s caught your interest, heard glowing recommendations from friends, then decided to go to one of their upcoming pop-up shops to preview their merchandise… all to be met with unfriendly sales staff, confusing pricing, and signage that felt cluttered and inconsistent, how would you feel? Probably frustrated, let down, and at least a little less excited to make a purchase – if not turned off for good.
That’s similar to how your prospects feel if your website and landing pages aren’t properly set up for conversions. No matter how great your programs are, if someone’s first experience with your institution doesn’t match what they expected, you’re likely to lose them to a competing program.
Common issues may include:
- sending all campaign traffic to the homepage (instead of a targeted landing page)
- cluttered or institution-centric messaging (instead of using words your ideal student will relate to)
- slow page loading speed (attention spans are getting shorter and shorter)
- no clear hero message or call-to-action (help your prospect take the next step toward their goals)
- too many links that lead visitors off the page (leading to decision-paralysis and lower conversion rates)
- copy focused on “who we are” rather than “what the student wants” (a shift that can make all the difference)
Instead, we suggest using dedicated enrollment landing pages built for conversions.
Instead of pointing traffic from your ads to your homepage, create a dedicated landing page with content that relates specifically to the topic of your campaign. In some cases, you may need a few landing pages; one for each ad set or one for each type of campaign if you’re running multiple campaigns.
For example, a campaign promoting the MFA in Film program at VCFA would have a landing page focused on the details and benefits of only that program, while a campaign promoting the MFA in Writing for Children and Young Adults should have its own landing page with the details and benefits unique to this program. Leads who are interested in the MFA in Film likely aren’t interested in what other programs have to offer, and the same goes for any other programs.
For a visual example, check out the Vermont College of Fine Arts case study here.
To break it down, a great higher ed landing page should:
- load in under 2 seconds
- communicate value within 3–5 seconds
- show program outcomes clearly
- include a single, highly visible primary CTA that directly leads to the desired action (like “Apply Now”)
- include a secondary CTA that allows leads to continue exploring without a full commitment (like “Get the Career Guide”)
- minimize distractions and avoid unnecessary navigation
- reassure prospects with testimonials, outcomes, and credibility markers
This is not only a way to lower your cost-per-lead (who would say “no” to that?), but it will also improve enrollment numbers from paid search efforts!
Mistake 5. Skipping Remarketing Entirely
This is a critical mistake, but also one of the easiest to fix.
Most prospective students will not convert on their first visit. They browse your program page, then leave to compare options. Then they might talk with family, check reviews, follow you on social media, and revisit the research multiple times. Yet many universities fail to re-engage those visitors.
Here’s what we suggest: Add remarketing as a required layer of your paid search ecosystem.
Effective remarketing can include a mix of the following:
- Display and Meta campaigns targeting recent site visitors
- YouTube remarketing for program interest groups
- Dynamic remarketing to revisit specific program pages
- Offer-based remarketing (brochures, checklists, deadlines)
Because you’re reaching an audience who is already aware of you and has already interacted with you in some way (viewed an ad, visited your website, filled out a form, etc), remarketing frequently becomes one of the highest-converting (and lowest-cost) campaign types when implemented correctly. Whether you’re planning ahead for a steady stream of applicants or looking for a boost right before the end of an enrollment period, remarketing is an important tactic you don’t want to leave out of your enrollment strategy.
Mistake 6. Not Using Search Terms Data to Improve Targeting
Search terms reports often reveal that universities are paying for:
- K–12 queries
- jobs instead of academic programs
- irrelevant certificate programs
- competitor-specific searches
- unrelated geography
Every wasted click is money that could be going toward prospective students who truly fit the program.
Here’s what we suggest: Review search terms weekly and aggressively refine negative keywords.
This helps you avoid paying for unqualified traffic, increases targeting relevance (which also lowers cost-per-click), and improves your ad clickthrough rates (boosting your conversions). We like to do a keyword review at least every quarter. Even a few rounds of cleanup can save thousands annually.
Mistake 7. Using Generic Ad Copy That Doesn’t Differentiate
Many universities use nearly identical ad messaging. Scroll through the search results for almost any academic program and you’ll likely see the following headlines:
- “Earn Your Degree Online”
- “Flexible Programs”
- “Accredited and Affordable”
- “Advance Your Career Today”
While none of these statements is wrong, they are also not compelling. Students are more likely to scroll right past headlines like these because they blend in with every other institution. Google wants to show searchers what they are looking for, so if your ads are getting low engagement, that signals to Google that your ads might not be the best solution to serve up in search results. This means your ads have to work harder to compete – leading to higher cost per click (CPC) and lower quality scores.
Even worse, it attracts more of the wrong audience: people clicking because the ad is vague, not because the program is a good fit.
To avoid this, write ads that highlight your unique value. Consider the following questions:
- What outcomes can we promise that others can’t?
- What is our strongest differentiator?
- Why do our students choose us?
Most students don’t see your ad in isolation; they might be comparing multiple programs and universities. So, if your ad doesn’t clearly answer the questions above, your Google Ads campaign becomes a race to the bottom on price and convenience.
Here are some strong differentiators to consider including:
- time to completion (“Finish in as little as 12 months”)
- delivery format (“100% online with live faculty support”)
- career outcomes (“Designed for career changers into cybersecurity”)
- admissions advantages (“No GRE required”)
- tuition structure (“Flat-rate tuition for full-time students”)
- audience specificity (“Built for working nurses, not recent grads”)
These details help students quickly self-identify whether your program fits their goals. Clear differentiation is one of the most powerful competitive advantages in paid search. Below are a few examples that take a more institution-centric and generic approach and turn them into student-centric ads. This shift alone can improve engagement and lead quality.
Instead of:
“Accredited Online MBA Program”
Try:
“Online MBA for Working Professionals — Finish Faster Without Pausing Your Career”
Instead of:
“Flexible Degree Programs”
Try:
“Evening & Online Classes Built Around Your Work Schedule”.
Mistake 8. Not Aligning Google Ads With a Larger Enrollment Strategy
Even the most well-crafted Google Ads can still underperform if they aren’t part of a larger, strategic enrollment strategy. Google Ads cannot fix:
- unclear program positioning
- weak messaging
- broken inquiry follow-up
- poor website UX
- lack of a consistent content strategy
Many Google Ads campaigns fail not because the ads are bad, but because the ecosystem they depend on is misaligned.
Here’s what we suggest: Build Google Ads into a unified enrollment growth system.
That means:
- optimizing your website and landing pages
- strengthening organic content and SEO
- improving inquiry follow-up sequences and speed-to-lead
- refining your program messaging and value proposition
When all parts work together, Google Ads becomes a powerful lever for increasing qualified applications and enrollments.
How Universities Can Start Improving Results Immediately
You don’t necessarily need a full rebuild of your ad account to start seeing improvements. Here are the first steps we recommend to most institutions:
- Audit your conversion tracking
- Review your search terms for wasted spend
- Create at least one dedicated landing page
- Rewrite your top campaign’s ad cop
- Add one middle-of-funnel resource to nurture leads
- Position your team for consistent follow-up to boost results and add a personal touch (think: calls to applicants who haven’t finished the process, answering questions from prospects who are on the fence, etc)
Even small adjustments can unlock dramatic increases in lead quality and application volume.
Want to Know Exactly Where Your Google Ads Are Leaking Budget (and Leads)?
Through our Enrollment Growth Roadmap, Greenstone Media conducts a comprehensive audit of your Paid Ads campaigns, landing pages, SEO, lead funnel, and content strategy.
You receive a clear action plan with specific, prioritized recommendations for improving conversions and increasing enrollments that are backed by data and industry experience.
If you want Google Ads to finally become a reliable, predictable source of enrollment-ready leads, our team would love to help!
Ready to grow your enrollment pipeline? Schedule your Enrollment Growth Roadmap review today.
Brief background:
Neptune Pools is a luxury custom pool design and construction company in Georgia that transforms backyards into stunning outdoor retreats. Known for their honesty, integrity, and high standards, they specialize in bespoke pool designs that balance form and function. With decades of experience and a reputation for excellence, Neptune Pools builds lasting client trust through exceptional service and craftsmanship.
Goals
Modernize their website with a fresh, visually stunning design that reflects their craftsmanship and reputation for quality.
Showcase their growing portfolio with vivid, high-resolution photography and a structure that’s intuitive and inspiring.
Create a user-friendly experience that appeals to both homeowners and referral partners (builders and architects).
THE RESULTS:
Neptune Pools’ new website captures the essence of their brand—refined, honest, and dedicated to quality.
With an elevated design and simplified navigation, the company can now:
Confidently showcase their expertise and stunning projects to potential clients.
Present a professional online presence that aligns with their expanding operations.
Strengthen their positioning as the go-to luxury pool builder in their region.
Logo Refresh & Brand
Style Guide
5 Signs Your Marketing is Targeting the Wrong Audience
Did you know that most brands fall into the same trap with their marketing? Yep, and it can affect their website, blogs, emails, social posts, and even paid advertising.
The trap: making themselves the hero of their marketing story.
Many businesses inadvertently focus their messaging solely on their products and services rather than on the needs, desires, and pain points of their audience. The keyword being “solely”, since there is an appropriate time and way to include your products and services in your messaging, but more on that in a minute (see “Sign #1 below).
Your Customer Is The Hero — Not You
In this blog post, you’ll learn how to recognize when your marketing is too self-focused (and the implications of this) and how to shift your narrative to truly resonate with your customers. By the end of this post, you’ll not only understand the impact of a customer-centric approach but also have actionable strategies to position your customers as the hero and primary focus of all your content.
The very essence of successful marketing lies in understanding and addressing the customer’s journey. Knowing that your customer is the hero and you are merely the guide can transform your copy and marketing strategies.
Better copy and strategy = results, and we all want that, right? So, let’s dive in.
The Problem with ‘All About Us’ Marketing
Successful brands understand that storytelling is an essential element of effective marketing.
Stories help connect us, engage us, and provide understanding. That’s because they provide context and open loops that capture our attention. Think about your favorite book. Maybe there’s a character you relate to or aspire to be like. There was likely a problem that needed to be solved, and perhaps even a lesson learned. The same elements found in our favorite stories are also great tools for creating marketing content that makes a return on your investment.
When it comes to marketing, the common misconception is to lead with your brand’s accomplishments and values. These, of course, are things to be proud of! Good values and a proven expertise help build trust with your customers. But leading with your accomplishments, founding history, mission, or values is a sure-fire way to lose your audience’s attention fast. Potential customers feel alienated because the narrative does not address what they care about.
Why Self-Focused Messaging Hurts Your Results
Self-focused marketing may provide temporary comfort to a company’s ego, but in the long run, it does more harm than good. Here are a few reasons why:
- Customers want to see themselves in your story. We’re all naturally self-focused to a degree. It’s an instinct that helps us survive (and can get us into trouble). Your customers are no different. If the words you use, whether on your website or in a social post, leave them out, then they are less likely to engage. They came to you with a problem they needed solving. If your messaging doesn’t ever bring them into the story and tell them how that problem can be solved, then what’s in it for them anyway?
- Overuse of “we,” “our,” and “us” creates distance rather than connection. Speaking of words, if your content uses words like “we”, “our”, and “us” way more than it uses words like “you” and “your”, then the conversation feels one-sided and your customers feel left out. Think about the last time you tried to have a conversation with someone, and all they did was talk about themselves. If they never once involved you or directed any questions at you, then you probably have a hard time even remembering what the conversation was about, right?
- Modern consumers buy from brands that make them feel understood, not just impressed. You might be impressed with the technology and engineering that go into creating a Tesla car, but if the brand doesn’t resonate with your life, your goals, and your ideals, then you probably don’t feel understood by them either and aren’t planning to make a purchase from Tesla any time soon. Maybe you’re not their target market, or maybe you are and they need to adjust their messaging. Either way, the point is that people engage more with brands that they identify with, and less with those that they don’t. So, how can you make sure your target audience identifies with your brand? We’ll get to that soon!
“We’re award-winning,” “We’ve been in business for 20 years,” “We offer the best service”… Even if what you’re saying is true, it’s still about you. And customers don’t buy because of your story; they buy because of what your story means for them.
5 Signs Your Marketing Is About You (Not Your Customer)
To help you pivot your marketing message (aka website copy, blogs, social posts, ad copy, emails, etc), here are five signs to look for that suggest you may be focusing too heavily on yourself, and not enough on your customer:
Sign #1: The Narrative is Primarily About Your Products/Services.
Of course, you need to talk about what you do or offer, but if your marketing materials primarily focus on the features of your products or services rather than addressing customer needs and explaining how your products or services benefit them, it’s time for a revamp.
Sign #2: Customer Testimonials Consist Solely of Brand Praise.
While testimonials are key, they shouldn’t be all about how great your brand is, but how you’ve effectively addressed customers’ problems and facilitated their success.
Sign #3: Brand-centric Language Dominates Your Messaging.
Phrases like “We are the best,” “Our services are unrivaled,” or “We offer top-notch solutions” have their place, but be careful not to let them overshadow the customer focus necessary to build connections.
Sign #4: Your Content Lacks Authenticity.
If your content feels more like a sales pitch or product description rather than a genuine attempt to provide value or solve problems, it might be time for a change.
Sign #5: It Fails to Respond to Your Audience’s Needs.
If your content never talks about the problems your product solves, then how will customers know you can solve their problems? Many businesses are afraid to talk about the problem from fear of sounding too “doom-and-gloom” or spammy. But talking about it in the right way helps your customer clearly understand that you have the solution to their needs.
**Here’s a tip: Go beyond the product. Don’t neglect direct inquiries, social media comments, or complaints that highlight what your customers truly want (beyond just your product or service). These can help you take your customer experience to the next level and truly make your brand shine and your customers brand-loyal!
How to Shift the Story So Your Customers Engage With Your Message
Now that you recognize the signs of a customer-disconnected strategy, let’s explore a few ways you can bring your audience back into the spotlight:
Embrace Storytelling from the Customer’s Point of View: Frame your marketing campaigns around your audience, reflect their pain points, and position your brand as the guide who helps them achieve success.
The “About Us” Page Example:
- Many brands treat their About page like a résumé, full of company history, internal milestones, and industry jargon.
- Instead, try positioning it to make your reader think “that’s me”, for example: “Here’s how we help people like you achieve results.”
Address Customer Pain Points Directly: Understand the common challenges faced by your customers and highlight how your solutions relate directly to these issues. Instead of boasting about the number of years in business, discuss how those years have equipped you to solve problems efficiently.
Website Headline Example:
- “We’re a 5-star, Fortune 500 cybersecurity company.”
Vs.
- “Your business is too important for security breaches. We’ll help you secure your most important assets, and keep them secure.”
The first one is fine, but it’s all about the company. The second speaks directly to the website visitor’s goal and invites them into a story about their success.
Talk About Outcomes More than Features: People buy outcomes, not features. When you translate what you do into what it does for them, your message suddenly clicks.
Product Description Example:
- “Our software includes advanced reporting, AI-powered analytics, and a customizable dashboard.”
Vs.
- “Track what’s working, cut what’s not, and finally see your marketing pay off — without needing a data science degree.”
When you refocus your message around your customer — their problems, their desires, their transformation — your marketing instantly becomes more engaging and persuasive. At the end of the day, people aren’t looking for another hero. They’re looking for a guide who can help them win.
Let’s Make Your Customer the Hero
When you stop centering your marketing solely on your brand and start focusing on your customer’s story, everything else improves, too. Your message becomes clearer and more impactful, you build trust and brand loyalty, and ultimately, you get better results from your efforts.
Championing your customers and making them the hero of your brand story helps you build meaningful relationships with your potential and existing customers. Instead of turning customers into mere transactions or word-vomiting and hoping something sticks, your content will help you position them as heroes successfully navigating their challenges with your assistance (as the guide). And when they see themselves winning in your story, they’re much more likely to buy.
Conversions Follow Story Alignment
Clarity builds connection, and trust builds when your audience feels seen. That alignment leads to higher engagement, stronger leads, and more confident buying decisions. By moving from a ‘we-centric’ approach to a ‘customer-centric’ narrative, your brand can foster connections built on trust and value. When your marketing paints your customer as the hero and your brand as the guide, every piece of content — from your homepage to your social posts — aligns around their success.
At Greenstone, we believe every great brand has a great story — but your customer should always be the main character. When you position your business as the guide that helps them succeed, you’ll see not only a more meaningful connection with your audience but better marketing results as well.
Ready to rewrite your story so your marketing targets and engages your customers? Schedule a Strategy Session! Let’s create messaging that connects, converts, and builds lasting trust.
Your college or university’s website might get thousands of visits every month, but how many of those visits turn into real conversations with your admissions team? For most schools, the number is surprisingly low. And here’s the thing: increasing your traffic alone won’t grow your enrollment. If you’re not following up with visitors, you’re letting interested students slip away to other schools. While it isn’t always easy for you to know what marketing efforts will work best for your program or institution as a whole, and you might be concerned about the “man-hours” a different strategy would require, we have a few suggestions for you. These tips are easy to implement and won’t take up much of your time, but, if implemented correctly, they can help you get more enrollments with your marketing efforts.
Keep reading to learn tips on how to plug the leaks in your funnel, stay connected with your prospective students, and ultimately turn more of them into applicants.
1. The Leaky Funnel Problem in Higher Education
If 100 prospective students visited your website this week, but only 2 or 3 of them actually fill out a form, download a brochure, or request more information, that means the rest clicked around, read a little, and left, likely without ever coming back.
This is what we call a leaky enrollment funnel. Your website is bringing people in, but it’s not keeping them engaged. It could be that you’re not giving them enough reason to, or you’re not providing them with a clear path to stay engaged. We find, in many cases, it’s a bit of both. Common reasons for leaks in your enrollment funnel include:
- Confusing messaging: Prospects can’t quickly understand what you offer or why it matters to them.
- Hidden calls-to-action: “Request Info” or “Apply Now” buttons are buried or missing.
- No low-commitment offers: Not everyone is ready to apply right away, but you’re not giving those cold (or lukewarm) leads an alternative next step to take.
The result? You’re left with only the small fraction of students who are ready to apply immediately, allowing the rest to go silent… or straight to your competition.
2. What Prospective Students Actually Want
Prospective students, and often their parents, are overwhelmed with choices. Each student and parent might have different goals and wishes, but most of them can often be summarized into two desires: simplicity and reassurance. This means your website needs to have a structure and content that provides this to them. Here are a few things to consider that often make a big impact:
- Empathy: Show that you understand their concerns (affordability, career outcomes, finding the right fit, etc.).
- Clarity: Clearly explain what programs you offer, why they matter, and what makes your college unique. Think: “Why would they choose us/our program over the competition?”
- A simple next step: Not everyone is ready to apply, so offer an easy way to keep learning. This might be downloading a checklist (“5 Things to Do Before Applying”), registering for a virtual info session, or signing up for a short series of student success stories. No matter the format, this allows you to continue providing value and to keep in touch with them, instead of allowing them to leave without any engagement.
When you speak to your prospects’ concerns and give them an easy first step, you show that you understand them, and you keep them moving forward instead of clicking away.
3. How to Stay Top of Mind with Email & SMS Campaigns
Once you’ve captured a student’s email address or phone number, your job is to stay connected without overwhelming them. This is where an automated email campaign or SMS campaign can work wonders.
Here’s a simple five-email sequence you can use to warm up cold leads and move them closer to applying:
- Welcome Email: Thank them for downloading your resource or signing up. Make sure to include a reminder of how to get the resource, whether that’s a link to download an asset or a nudge to add an event to their calendar.
- Student Story: Share a quick story about a student who found success through your program. This can be a current student who found their passion or community, or an alumnus who found the job of their dreams.
- Helpful Guidance: Offer advice on financial aid, application tips, or upcoming deadlines. Consider areas of friction they may face or questions and objections they may have, and address those in this email.
- Invitation: Encourage them to attend a virtual info session or tour campus, keeping them engaged and reminding them of how you can help them reach their goals.
- Next Step: Invite them to apply or request a one-on-one call with an admissions counselor. Consider using “why not?”, risk avoidance, or scarcity tactics to encourage them to make a decision (without coming across as pushy).
In addition to nurture emails, SMS campaigns could serve as a booster to your efforts by providing potential students with an alternative, easy way to stay engaged. You can send shortened versions of your nurture emails to the same list, or get your admissions team involved and use SMS as a way to connect students with counselors who can help answer their questions and guide them through the application process based on where they are in their enrollment journey.
Each touchpoint, whether via email or text, keeps your institution top of mind and builds trust over time, increasing the likelihood they’ll choose you when they’re ready.
4. Don’t Overlook The Long Game
Many prospective students aren’t ready to make an immediate decision — and that’s okay. The goal is to nurture them until they are ready. This is where many colleges and universities fall short. They focus almost entirely on the “ready-to-apply” students and miss opportunities to build a relationship with those still exploring.
Over the years of working with institutions to bring them more student leads, we’ve noticed that many either don’t have enough hands on deck and feel overwhelmed, or have admissions staff that simply don’t want to follow up with these “cooler” leads and only want to focus on the “hot” leads. But, with the little work it takes to set up email and SMS automation, it’s worth it so you can stay in their world until the timing is right.
Remember: the student who downloaded your guide or submitted an inquiry today might become next semester’s applicant if you stay in touch.
Ready to Stop Losing Students to a Leaky Enrollment Funnel?
If your website is only converting the small percentage of students who are ready to apply now, you’re leaving a lot of opportunity untapped. Let us help you build a funnel that captures interest, nurtures relationships, and turns more website visitors into applicants. And the great news? Most of it can be set up on autopilot, so it works for you while you focus on other things (like actually taking a lunch break).
Talk to us at Greenstone Media to get started today.
BACKGROUND:
Bald Rock POA is a vibrant, close-knit community that combines natural beauty with a strong sense of connection. With equestrian facilities, scenic trails, and proximity to Panthertown National Forest, residents enjoy outdoor living, abundant wildlife, and shared amenities, supported by events and communication that keep the community engaged and informed.
Goals
Ensure easy access and navigation for residents, families, and prospective members.
Provide a reliable communication platform for news, events, and updates.
Enhanced functionality to support community resources such as trail maps, event calendars, and member data.
THE RESULTS:
Website Design, Messaging, and Development
Before
After
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Event and Contact Management
Bald Rock POA is now equipped with an online calendar and event RSVP system for easier event planning, as well as a MailChimp CRM for managing member newsletters and segmenting emails between various groups.
BACKGROUND:
Metiri automates the cybersecurity insurance application process by pulling real-time data directly from clients’ third-party and cloud platforms. Instead of relying on guesswork, it delivers accurate, ready-to-use responses to technical questions, making the process faster, simpler, and more reliable for insurance companies.














